Every customer has the right to freely voice grievances and recommend changes in care or services without fear of reprisal or unreasonable interruption of services. Service, equipment, and billing complaints will be communicated to management and upper management. These complaints will be documented in the Complaint Log, and completed forms will include the customer name, address, telephone number, and health insurance claim number if applicable, a summary of the complaint, the date it was received, the name of the person receiving the complaint, and a summary of actions taken to resolve the complaint.

All complaints will be handled in a professional manner. All logged complaints will be investigated, acted upon, and responded to in writing or by telephone by a manager within a reasonable amount of time after the receipt of the complaint. If there is no satisfactory resolution of the complaint, the next level of management will be notified progressively and up to the president or owner of the company.

The patient may initially notify the following regarding a complaint:

Corporate Office: 1-800-585-4201

Leigh McNellis, President: 1-509-499-9898

ACHC (Accreditation Commission for Health Care, Inc.): 1-919-785-1214

Medicare Hotline: 1-800-MEDICARE